Refund & Returns Policy
If you're not satisfied with your purchase, you can return your items for Store Credit or a Refund* (we do not provide refunds for change of mind on sale items and Gift cards). If you used a discount code when purchasing, your store credit will be based on the final discounted amount paid for that item. Store Credits expire within 12 months and can be used toward any item/s available on our website.
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Items must be returned in their original condition and packaging (jewellery boxes) and unworn.
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Customers are responsible for covering the postage costs for returning items.
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All sale items are final and cannot be exchanged or refunded unless defective or faulty.
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Please note: We do not accept returns for earrings unless they are defective or faulty. (Hygenic reasonings)
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Please return Jewellery in their original box inside a postage bag. The box must be in its original condition to be accepted.
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We recommend using a traceable delivery method for all returns to ensure safe delivery back to us. We are not liable for any loss or damage to parcels during return transit.
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Items that do not meet the above conditions for our change of mind policy will not be accepted, and the customer will be notified.
Return window
Our returns policy allows for returns within 30 days from the date of order placement.
How to return an item
To submit a return, click on 'Submit a Return' at the top of this page.
Exchanges
At this moment, we are unable to process exchanges. Instead, if applicable, you can return the item to us and receive store credit, which can be used for a future order.
Returning a sale item
Unfortunately we don't accept the return of sale item. Sale items are final. However, exchanges or refunds are available in the event of a manufacturing fault.
Receiving store credit
Once we receive your return at our PO Box in Sydney Australia we will then process this, processing time can take 3-4 business days. Store credit will then be added to your account. You will be contacted via email with the details of your processed return.
Faulty Items - all products are quality checked
If you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at Admin@adaiajewellery.com and attach 2-3 clear photos of the fault you are seeing. If the product is found to have a manufacturing fault, we are happy to organise a free returns label for you to return the item for a refund, store credit or direct replacement (in regard to stock).